How do I create an account?

Currently there are two ways you can create an account, before or after an order.

If you’d like to create an account with us before you place an order, please click on “login / register” at the top of the page. This will open up two forms, one for logging in and one for registering. Enter your email into the email address field beneath “register”. 

At this point you are also able to subscribe to our newsletter – please do so if you would like to stay up to date on promotions and new products.

Please also make sure you are happy with our privacy policy before signing up. 

Once you’ve entered your email address, click “register”. 

You should notice you are now already logged in. You also should have received an email containing your secure password.

You are able to change your password at any time by following our FAQ on “How do I change my password?”. However, we strongly suggest using a secure password to make sure only you can access your account. If you want some tips on how you can come up with your own password here’s a link

Alternatively, if you wish to create an account while placing an order, please place an item into your cart, and proceed through the cart to the checkout page.

Once here, please fill in your details as you normally would. Simply make sure you select the “create an account?” option at the bottom of the page.

With this selected, proceed with the checkout process. Once completed, you should notice two emails come through. One confirming your order and another with your account details.

How do I reset my password?

If you want to change your password, please make sure you are logged in. If you can’t remember your password and need to reset it, please follow our FAQ on “I can’t access my account?”.

Once you are logged in, please visit the “my account” section which is accessible from the top of the page. 

You should now see a page with several options.

Click on “account details“. This will take you to a page where you can edit your first and last name, display name, email, and your password. 

Your going to want to enter your current password first in the “current password” field. This just lets us know it is you doing this and not somebody else on your computer. 

Then enter your new password in the “new password” field and confirm your new password in the “confirm new password” field. 

Once you are done, click “save changes”.

I can't access my account?

If you are having problems accessing your account, please visit the account page or click on login / register at the top of the page. From here, click the “lost your password?” link beneath the login section. 

You’ll then be taken to a screen where you can enter your username or email, fill this in and click “reset password”.

Once you’ve done this, you will receive an email that contains a unique link for you to click on.

This link will take you to a page where you can enter your new password. Once the new password has been entered, click “save” and your password will have been reset.

Please ensure your password is secure, if it isn’t the form will inform you of what you need to do. If for some reason you do have any problem with this process, please contact us at home@homeresort.com

How do I place an order?

Placing an order with us couldn’t be easier. First browse through our range of bedding and home textile products and once you have found an item you wish to purchase, select your size (if applicable) and add it to the cart.

Once you’ve done this you should see a message at the top of the page which advises you that it’s been added.

If you want to continue shopping please continue to do so, if you are ready to place your order, click on the cart item in the menu.

On the cart page you will see an overview of all the products in your cart on the left-hand side. On the right-hand side, you will see your cart totals, which will prompt you to calculate your shipping costs.

Click “calculate shipping” and you’ll be given a form to fill in your country, state / province / county, town / city & zip / postcode. Once you’ve entered this information please click “update”.

You should notice it brings up several options for shipping, as well as providing accurate tax rates for your area. We offer free FedEx Ground Shipping to the contiguous US.

Once you’re done, please click “proceed to checkout”.

Please fill in your billing address. If you wish to ship to a separate location, please scroll down and there will be a checkbox which will allow you to do this.

We also offer the option to subscribe to our newsletter and create an account at this stage.

On the right-hand side, you should notice a review of your order, as well as an overview of the shipping options just in case you’ve changed your mind, or the address may have changed.

If you are happy with everything, you can enter your card details with our onsite PayPal form, agree to our terms and conditions and place your order.

How can I track my order?

Once you have placed an order our distribution house will be notified. After they have carefully packaged up your new bedding and handed it over to FedEx, they will enter a tracking code and complete your order.

You will then receive an email containing your order tracking information and a full review of your order.

Please click on the “track” link to be taken to the FedEx tracking page and your tracking code will automatically be entered.

How do I view my previous orders?

If you have an account with us you are able to view any of your previous orders. 

Make sure you are logged in either by clicking on “login / register” at the top of the page or by visiting the accounts page.

Once you are logged in you’ll be presented with a few different options.

From here you will want to click on “orders“.

You should now be able to see a list of all your previous orders.

If you wish to view an order in detail, click on the order number or the “view” button. 

Please bear in mind the details of your order will change as it’s being processed.

A final order should contain your tracking information with a link to the FedEx site, your full order details with the shipping method, payment method, order total and any order notes left by yourself.

You are also able to repeat the order if you wish to do so.

When will you email me my order confirmation?

You should receive at least two emails from us.

The first email will arrive immediately after you place your order, it should contain: 

  • Confirmation of payment
  • Order ID
  • Product Information
  • Shipping Method
  • Billing Address
  • Shipping Address

The second email is sent once our fulfilment team has completed your order. This will contain: 

  • Tracking information
  • Order ID
  • Product Information
  • Shipping Method
  • Billing Address
  • Shipping Address
What shipping options do you offer?

When purchasing our luxury and/or move in bedding bundles, we offer free worldwide shipping.

For all other products, we offer free FedEx ground shipping, but only within the contiguous United States, (excluding Alaska and Hawaii).

We also provide live rates through FedEx for standard, express, and 2-Day shipping. A rate will be returned if these shipping methods are applicable for your address.

Currently only our luxury and move-in bundles can be shipped outside of the United States.

Can I place an order to a PO box?

Sadly not, currently we only ship to residential addresses.

How do I cancel an order?

If you’ve placed an order and wish to cancel it, please visit the accounts page and then navigate your way to the orders section using the left-hand side bar.

Here you should see a list of all your orders if multiple have been placed.

If your order is available to be cancelled, you should notice a “cancel” button. Please select this and it will cancel your order.

Please bear in mind we do process our orders as fast as possible so if the order has already entered the shipping process it may not be able to be cancelled.

How do I return an order?

Should you be unhappy with any of our products you have 30 days to return the item to us.

To do this you must head over to the contact page

Please fill in your name, email, order number and select “return an item / order” as your subject. 

In the message, let us know which item you would like to return and why.

A member of our team will get in touch as soon as possible and advise you on what to do next.

Please note any items being returned must be in original condition and in their original, unopened packaging. We will not accept any products that have been laundered, opened or damaged. 

Only within the 30 day window we will provide a full refund of the purchase price.

We recommend that you use FedEx Ground for your returns.

When will I receive my refund?

Your refund should be received within 30 days of us receiving your returned product. 

How do you charge taxes?

Currently we integrate with Avalara Tax to provide accurate live rates.

By law we are required to charge sale tax for orders that ship to addresses within:

  • New York
  • California
  • Florida
  • New Jersey
  • South Carolina
  • Texas
  • Washington
  • North Carolina
  • Georgia
  • Connecticut
  • Pennsylvania
  • Minnesota
  • Illinois
  • Maryland
  • Massachusetts
  • Virginia.
How secure am I on your website?

Home Resort uses a Secure Socket Layer (SSL) encryption to ensure that your personal information is not intercepted and read by a third party. SSL certificates, sometimes called digital certificates, are used to establish an encrypted connection between a browser or user’s computer and a server or website. The SSL connection protects sensitive data, such as credit card information, exchanged during each visit, which is called a session, from being intercepted from non-authorized parties. If for any reason you suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Do you offer a money back guarantee?

We aren’t happy unless you’re fully satisfied with every item that you purchase online from Home Resort. If you are not satisfied with an item that you have purchased for any reason, you may return the item within 30 days for a full refund of the purchase price, minus shipping, handling or other charges.

Any product purchased on our site may be returned within 30 days of receipt of the item. All items must be in original condition and in their original, unopened, packaging. Any laundered items will not be accepted. 

After a return request has been submitted on our contact page, you will receive an email with instructions for your return.

How can I order a bulk amount?

The website currently does not allow for bulk orders of our products, if you are interested in this, please email home@homeresort.com.